Returns and Refunds

Aviora Care & Returns

At Aviora, we believe your experience should feel as considered and supportive as the products you receive. Every order is handled with care, and we are here to ensure your peace of mind from delivery through to daily use.

When Something Isn’t Right

In the rare event that your order arrives damaged, defective, or experiences an unusual delay in transit, we will make it right—swiftly and thoughtfully.

 

To help us support you as efficiently as possible, please provide:

• Clear photos or videos showing the issue
• Signed proof of delivery (where applicable)

 

Timeframe:

Please contact us within 20 days of delivery so we can resolve this for you without delay.

How We’ll Support You:

Depending on the situation, we will offer a solution that feels fair and seamless:

• A full refund
• A partial refund
• A replacement shipment
• Replacement parts, where appropriate

Our priority is to restore your experience with Aviora to the standard you expect.

A Note on Customer Responsibility

To ensure smooth delivery and product use, we kindly ask that all details are checked carefully at checkout and that products are used as intended.

We are unable to take responsibility for:

• Incorrect shipping information provided at checkout
• Misuse or unintended handling of the product
• Missed deliveries or lack of response to courier communications

In these cases, refunds or replacements may not be possible.

 

Here to Support You

If you need assistance at any stage, our team is here to help with care and understanding. Simply reach out with your order details, and we’ll guide you through the next steps.